1. About Our Services
Fly2Heal operates as a medical tourism facilitator. We connect international patients with JCI-accredited hospitals, clinics, and medical professionals in Cairo, Egypt. We coordinate travel logistics, accommodation, and support services. We are not a medical provider and do not deliver medical treatment, diagnoses, or medical advice.
2. Medical Treatment
- All medical treatment is provided directly by the hospitals and doctors you choose. Your medical relationship is with them, not with Fly2Heal.
- Treatment decisions, risks, and informed consent are between you and your treating physician.
- We encourage you to consult your local physician before traveling for any medical procedure.
- Cost estimates on our website are approximate and may vary based on your individual medical needs and the provider's assessment.
3. Our Role & Limitations
As a facilitator, Fly2Heal:
- Helps you research and connect with accredited medical providers
- Coordinates logistics including airport transfers, accommodation, and translation services
- Provides a dedicated patient coordinator throughout your trip
- Assists with pre-travel virtual consultations
Fly2Heal does not guarantee specific medical outcomes, is not liable for the actions or omissions of medical providers, and does not practice medicine.
4. Pricing & Payments
- Prices displayed on our website are estimates for guidance only. Final pricing is confirmed after consultation with your chosen medical provider.
- Payments for medical treatment are made directly to the hospital or clinic. Fly2Heal does not handle medical fees.
- Service package fees (coordination, accommodation, transport) are outlined in your personalized quote and are payable to Fly2Heal.
- Cancellation terms are specified in your individual service agreement.
5. Travel & Insurance
- You are responsible for obtaining valid travel documents (passport, visa) and ensuring you are medically fit to travel.
- We strongly recommend purchasing comprehensive travel and medical insurance that covers your planned procedure and any complications.
- Fly2Heal is not responsible for flight delays, visa issues, or other travel disruptions beyond our control.
6. Website Content
- Information on this website is provided for general informational purposes and does not constitute medical advice.
- Patient testimonials reflect individual experiences and do not guarantee similar results.
- We make reasonable efforts to keep information accurate and up-to-date but do not warrant completeness or accuracy.
7. Limitation of Liability
To the fullest extent permitted by law, Fly2Heal shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, website, or any medical treatment received through providers we connect you with. Our total liability shall not exceed the fees you paid directly to Fly2Heal for coordination services.
8. Privacy
Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.
9. Changes to These Terms
We may update these terms from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.
10. Contact Us
If you have questions about these terms, please contact us at info@fly2heal.com.