1. Who We Are
Fly2Heal is a medical tourism facilitator that connects international patients with JCI-accredited hospitals and verified medical providers in Cairo, Egypt. We coordinate your medical travel experience but do not provide medical treatment directly.
2. Information We Collect
We collect information you provide when using our services:
- Contact information: name, email address, phone number, and country of residence submitted through our contact and quote request forms
- Medical interest details: procedure type, preferred dates, and medical notes you share with us
- Communication records: messages exchanged via email or WhatsApp during coordination
- Technical data: IP address, browser type, and pages visited (collected automatically via server logs)
3. How We Use Your Information
- To respond to your inquiries and provide personalized medical travel quotes
- To coordinate with hospitals and medical providers on your behalf
- To arrange accommodation, transportation, and support services
- To send relevant updates about your treatment plan
- To improve our website and services
4. Information Sharing
We share your information only as necessary to deliver our services:
- Medical providers: hospitals, clinics, and doctors you choose to consult with
- Service partners: hotels, transport providers, and translators involved in your trip
- Legal requirements: if required by law or to protect our legal rights
We never sell your personal information to third parties for marketing purposes.
5. Data Security
We use industry-standard security measures to protect your personal information, including SSL encryption for all data transmitted through our website. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent for communications at any time
To exercise these rights, contact us at info@fly2heal.com.
7. Cookies
Our website uses essential cookies required for the site to function properly. We do not use advertising or third-party tracking cookies.
8. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.
9. Contact Us
If you have questions about this privacy policy, please contact us at info@fly2heal.com.